# Auto-refresh 'Tickets' dashboard **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [December 15, 2020, 10:07pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228 "2020-12-15T22:07:30Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![EvelyneB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/evelyneb/32/39387_2.png) [@EvelyneB](https://community.hubspot.com/u/EvelyneB)\ **Post date:** [December 15, 2020, 10:07pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/1 "2020-12-15T22:07:30Z")
We would like the ‘Tickets’ dashboard (under Service) in HubSpot to auto-refresh. The servicedesk would like to see the most recent version of this overview at all times as multiple people work on these tickets. ---
**Author:** ![Ben7](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben7/32/97852_2.png) [@Ben7](https://community.hubspot.com/u/Ben7)\ **Post date:** [December 30, 2020, 3:43pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/2 "2020-12-30T15:43:53Z")
Essential! Please can this be implemented. ---
**Author:** ![MDudmish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mdudmish/32/99730_2.png) [@MDudmish](https://community.hubspot.com/u/MDudmish)\ **Post date:** [May 11, 2021, 7:20am UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/3 "2021-05-11T07:20:18Z")
Agree 100% - this is a must have ---
**Author:** ![SPerschon2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sperschon2/32/21752_2.png) [@SPerschon2](https://community.hubspot.com/u/SPerschon2)\ **Post date:** [June 11, 2021, 1:20pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/4 "2021-06-11T13:20:56Z")
This is a must. We are currently using another ticket system and can’t fully move to HubSpot until this is a standard in the product. ---
**Author:** ![RevolverRoss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/revolverross/32/77736_2.png) [@RevolverRoss](https://community.hubspot.com/u/RevolverRoss)\ **Post date:** [June 17, 2021, 10:23pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/5 "2021-06-17T22:23:57Z")
Would really be appreciated, tickets being updated live would really help! ---
**Author:** ![MDudmish](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mdudmish/32/99730_2.png) [@MDudmish](https://community.hubspot.com/u/MDudmish)\ **Post date:** [June 18, 2021, 12:49pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/6 "2021-06-18T12:49:00Z")
Yes! ---
**Author:** ![RCandianoSUW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rcandianosuw/32/55587_2.png) [@RCandianoSUW](https://community.hubspot.com/u/RCandianoSUW)\ **Post date:** [September 29, 2021, 1:07pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/7 "2021-09-29T13:07:37Z")
Definitely a must have! ---
**Author:** ![FStrach](https://avatars.discourse-cdn.com/v4/letter/f/ea666f/32.png) [@FStrach](https://community.hubspot.com/u/FStrach)\ **Post date:** [November 22, 2021, 10:57am UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/8 "2021-11-22T10:57:27Z")
Please implement this asap. I understand that the number of upvotes is rather low, but within other CRMs this is a basic function. ---
**Author:** ![tb\_omnidots](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@tb\_omnidots](https://community.hubspot.com/u/tb_omnidots)\ **Post date:** [December 30, 2021, 3:19pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/9 "2021-12-30T15:19:05Z")
Please implement! ---
**Author:** ![BStLaurent](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bstlaurent/32/193060_2.png) [@BStLaurent](https://community.hubspot.com/u/BStLaurent)\ **Post date:** [January 25, 2022, 5:28pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/10 "2022-01-25T17:28:30Z")
There is literally no reason as to why this doesn’t exist. I shouldn’t need to rely on a browser extension to refresh the page for me. ---
**Author:** ![erinslyke](https://avatars.discourse-cdn.com/v4/letter/e/4bbf92/32.png) [@erinslyke](https://community.hubspot.com/u/erinslyke)\ **Post date:** [May 11, 2022, 8:50pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/11 "2022-05-11T20:50:35Z")
Agreed!! Please use - we are functioning solely in multiple tickets pipelines. The alerts/notifications are also delayed, and still require refreshing the page or opening a new tab. This should be a standard CRM feature, and is not included even in the Service Pro. If the conversation inbox is able to offer live views, can we do the same for Pipelines? Clunky workflow otherwise. ---
**Author:** ![denise](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/denise/32/49053_2.png) [@denise](https://community.hubspot.com/u/denise)\ **Post date:** [May 18, 2022, 3:50am UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/12 "2022-05-18T03:50:31Z")
Great idea! ---
**Author:** ![MWestfahl](https://avatars.discourse-cdn.com/v4/letter/m/3d9bf3/32.png) [@MWestfahl](https://community.hubspot.com/u/MWestfahl)\ **Post date:** [September 21, 2022, 12:56pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/13 "2022-09-21T12:56:46Z")
This is absolutely essential for us to properly start using HubSpot, as of now we need to keep Freshdesk for handling all queries as this is not inplace. ---
**Author:** ![MBOUCHER](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@MBOUCHER](https://community.hubspot.com/u/MBOUCHER)\ **Post date:** [October 14, 2022, 10:33am UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/14 "2022-10-14T10:33:34Z")
🙏 ---
**Author:** ![Luis\_Bedoya\_ASC](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/luis_bedoya_asc/32/194660_2.png) [@Luis\_Bedoya\_ASC](https://community.hubspot.com/u/Luis_Bedoya_ASC)\ **Post date:** [November 3, 2022, 3:03pm UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/15 "2022-11-03T15:03:26Z")
We are recently migrated from SFDC to Hubspot and this is a key item of efficiency that our team immediately highlighted post migration. They were disappointed to not have it as part of the system natively. Auto refresh is key to any support team especially those handling large quantities of tickets through smaller teams. ---
**Author:** ![mattpgriffin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mattpgriffin/32/22074_2.png) [@mattpgriffin](https://community.hubspot.com/u/mattpgriffin)\ **Post date:** [October 6, 2023, 12:59am UTC](https://community.hubspot.com/t/auto-refresh-tickets-dashboard/29228/16 "2023-10-06T00:59:34Z")
The tickets list should automatically update when new tickets are received and when the status of a ticket changes (e.g., reply form a customer) occurs. New and newly updated tickets should be visually different than the other tickets so our support team can easily focus on changes to the queue rather than hunt for changes. Thanks!