# auto-populating emails

**URL:** <https://community.hubspot.com/t/auto-populating-emails/44118>\
**Category:** Data Hub\
**Created:** [September 21, 2021, 8:56am UTC](https://community.hubspot.com/t/auto-populating-emails/44118 "2021-09-21T08:56:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![UDz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/udz/32/77060_2.png) [@UDz](https://community.hubspot.com/u/UDz)\
**Post date:** [September 21, 2021, 8:56am UTC](https://community.hubspot.com/t/auto-populating-emails/44118/1 "2021-09-21T08:56:32Z")

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Hi all,

Is it possible to set up emails that can be auto-populated with specific information (property values) from tickets? If yes, how to set it up? Thank you in advance.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 21, 2021, 9:00am UTC](https://community.hubspot.com/t/auto-populating-emails/44118/2 "2021-09-21T09:00:10Z")

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Hi @UDz,

Yes, this is possible. You can use [personalization tokens in automated emails](https://knowledge.hubspot.com/website-pages/personalize-your-content), the steps are explained in the linked knowledge base article. Please let me know if you run into any issues setting up the personlization tokens!

Best regards