# Auto Merging Ticket ID'S ?

**URL:** <https://community.hubspot.com/t/auto-merging-ticket-ids/90474>\
**Category:** Tickets & Conversations\
**Created:** [September 26, 2023, 10:58am UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474 "2023-09-26T10:58:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MPower34](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MPower34](https://community.hubspot.com/u/MPower34)\
**Post date:** [September 26, 2023, 10:58am UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474/1 "2023-09-26T10:58:41Z")

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**Hi,**

**I have a question about ticket id’s. Currently we have customers that email in to our inbox multiple times, creating multiple ticket id’s. We want a way of ‘auto merging’ the id’s related to the same contact so we can keep the information in one place. Can anyone advise on how I would do this?**

**Thanks!**

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 26, 2023, 10:59am UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474/2 "2023-09-26T10:59:55Z")

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Hi @MPower34,

I can see this backfiring but if you still want to go ahead, this would be achievable with a third-party integration like Insycle where you can specify deduplication rules and deduplicate automatically.

> **[HubSpot Data Standardization & Cleansing | Insycle](https://www.insycle.com/hubspot/)**
>
> Clean and standardize HubSpot data with Insycle. Improve CRM accuracy and efficiency. Try Insycle for seamless data management!

Best regards

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**Author:** ![JVukovic](https://avatars.discourse-cdn.com/v4/letter/j/e274bd/32.png) [@JVukovic](https://community.hubspot.com/u/JVukovic)\
**Post date:** [January 26, 2026, 10:14am UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474/3 "2026-01-26T10:14:23Z")

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Is it possible to automaticly merge tickets just by the name of the ticket ?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [January 28, 2026, 11:05am UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474/4 "2026-01-28T11:05:01Z")

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Hi @JVukovic and welcome, we are delighted to have you here!  
Great question, thanks for asking the HubSpot Community!  
I’d love to put you in touch with our Top Experts: Hi @karstenkoehler, @HubDoPete and @TomM2 can you think of workarounds to help @JVukovic, please?  
Thanks and have a beautiful day! 🌞  
Bérangère

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 11, 2026, 4:31pm UTC](https://community.hubspot.com/t/auto-merging-ticket-ids/90474/5 "2026-02-11T16:31:09Z")

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Hi @JVukovic, I wanted to get back to you on this!  
Currently, there isn’t an automatic way to merge tickets by name, but I guess with custom development, it can be done. Just keep in mind that it can be a bit risky, so we usually don’t recommend it because names aren’t unique and will very likely merge unrelated issues.  
I’ve noticed a similar idea already present in our Ideas Forum: [Automatically Find Potential Duplicate Tickets](https://community.hubspot.com/t5/HubSpot-Ideas/Automatically-Find-Potential-Duplicate-Tickets/idi-p/456226).  
To contribute, you can upvote the existing idea and share more details about your specific use case in the comments.  
Thank you and have a lovely day!  
Bérangère