# Auto CC emails based on Ticket Property Value

**URL:** <https://community.hubspot.com/t/auto-cc-emails-based-on-ticket-property-value/29084>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [December 11, 2020, 7:39pm UTC](https://community.hubspot.com/t/auto-cc-emails-based-on-ticket-property-value/29084 "2020-12-11T19:39:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KristenC](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kristenc/32/58551_2.png) [@KristenC](https://community.hubspot.com/u/KristenC)\
**Post date:** [December 11, 2020, 7:39pm UTC](https://community.hubspot.com/t/auto-cc-emails-based-on-ticket-property-value/29084/1 "2020-12-11T19:39:54Z")

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It would be helpful to be able to automatically CC another HubSpot user/team on emails through tickets when a property (i.e. Priority) is set to highest escalation rather than manually adding them in.

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**Author:** ![GDAccred](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gdaccred/32/89259_2.png) [@GDAccred](https://community.hubspot.com/u/GDAccred)\
**Post date:** [September 2, 2021, 2:53pm UTC](https://community.hubspot.com/t/auto-cc-emails-based-on-ticket-property-value/29084/2 "2021-09-02T14:53:02Z")

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We would appreciate this functionality, particularly to loop in a customer’s Success Manager whenever they raise a service desk ticket.

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**Author:** ![AGnat](https://avatars.discourse-cdn.com/v4/letter/a/8dc957/32.png) [@AGnat](https://community.hubspot.com/u/AGnat)\
**Post date:** [April 16, 2026, 5:27pm UTC](https://community.hubspot.com/t/auto-cc-emails-based-on-ticket-property-value/29084/3 "2026-04-16T17:27:43Z")

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We support this idea, as it helps streamline the communication process within the ticket thread.