Auto associate inbound calls with the numbers that we have stored for contacts.

HubSpot Ideas
1

Hi team!

As per the article, inbound calls will appear in your calls home page and you can review them using the call review tool. However, they are not automatically associated with a record in the CRM.

At this time, we’d still have to manually associate the call to a corresponding CRM record. It’ll be great if there’s auto association based on contact number.

Thanks!

2

Yes, please!

And not only that, but if there is no matching contact, to automatically create a new one.

Frankly, even just creating a new contact every time and having to merge them later would probably be better than not having anything at all.

That’s because all the reporting, automations, tasks and reminders are centered around the contact object.

Without this, everything relies on the users doig it manually, which is not feasible. Especially when the consequence is havig an inbound lead just slip through the cracks.

3

It seems like a really complicated processes to copy the phone number, lookup the contact, and then go back and associate the contact to a call. You have the number so not sure why this is not part of the AI you enable in the settings. That setting does not seem to do anything at the moment.

4

Inbound calls/missed calls are really lacking proper functionality. Lets please get these things up to par.

5

Most of my contacts originate from unknown callers, this is a big problem for me as well and I’d like to see an automated feature added to handle it.

6

Hi HubSpotCommunity !
I can not beleive that HS does not automatically associate inboud calls with corresponding contact record (based on phone number of the inbound call). This to me seems to be SO SIMPLE to do (LOW dev effort… HIGH customer value). Please HubSpot, make sure you add this to your short term development roadmap. We are currently using a low-end IP phone system and this very cheap system is able to receive the call and, through its integration with HubSpot, log the call activity and associate it with corresponding contact record… Why can’t HubSpot do it? We still need to replace this low-end calling solution because it can’t push voice message recordings in HubSpot and we need this as well. Let’s go HubSpot… please deliver this simple functionnality!!