Yes, please! FreshDesk has it and we’re weighing the options now. It seems when a support rep comes and replies to a ticket (basically taking oownership), they should become the owner. Is it possible to have a workflow or something make that happen?
Yes, please! FreshDesk has it and we’re weighing the options now. It seems when a support rep comes and replies to a ticket (basically taking oownership), they should become the owner. Is it possible to have a workflow or something make that happen?