Is there a way for the email sent to a user after they submit a ticket can be logged in the ticket activity? We currently hav…

Hi @KBillings , Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact recor…

Thank you for your reply! That’s really helpful and we’ve implemented the note for our internal use. Do you know of anything …

@KBillings I’m not sure I’m following, what would “someting gets added” be exactly?

Yes sorry - We utilize the Customer Portal for ticketing. When the customer views their ticket details, there is no activity …

@KBillings the customer portal, as far as I know, only logs actual one-to-one communication. I’m not aware of any workarounds…

Auto acknowledgement workflow doesn't log email in ticket

KBillings December 11, 2024, 5:29pm 7

Great - Thank you so much for your replies!

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