Hi @KBillings,
Unintuitively and sadly, this is currently not possible. Automated emails are only displayed on contact records, not on any other record type. I’m not aware of any feasible workarounds that don’t involve coding / developing an application based on the HubSpot API. (Some customers use a ticket-based workflow to add a note to the ticket record at the time of sending the email – this would at least make it show up on the ticket timeline.)
However, other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Automated-emails-associated-with-tickets-to-be-visibl…
These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I’d recommend commenting and upvoting.
You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I’d appreciate it, too.
Have a great day!