# Authentication Failing

**URL:** <https://community.hubspot.com/t/authentication-failing/162194>\
**Category:** Getting Started\
**Tags:** workflows\
**Created:** [October 16, 2026, 3:08pm UTC](https://community.hubspot.com/t/authentication-failing/162194 "2026-10-16T15:08:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Realionaire](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@Realionaire](https://community.hubspot.com/u/Realionaire)\
**Post date:** [October 16, 2026, 3:08pm UTC](https://community.hubspot.com/t/authentication-failing/162194/1 "2026-10-16T15:08:14Z")

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My two step authentication is not allowing me to login to the platform tried multiple browsers the scan option, and everything. It’s all reading error.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 16, 2026, 4:43pm UTC](https://community.hubspot.com/t/authentication-failing/162194/3 "2026-10-16T16:43:26Z")

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Hey @Realionaire,

Welcome to the Community!! 🙂 🎉

It looks like your 2FA was not fully setup and will need to be reset. You can follow the steps to reset your 2FA here: [Reset two-factor authentication and passkeys](https://knowledge.hubspot.com/account-security/reset-your-two-factor-authentication) . I suggest choosing the option to get help from Admin as this will be quicker than retrieving help from Support. If you do require support and happen to be on a free plan, then I suggest using the form found at the bottom of this page. This will trigger a ticket with Support: [Log in to HubSpot](https://knowledge.hubspot.com/account-management/log-in-to-hubspot#additional-login-help)

Hope this helps!!

Sam, Community Manager