# Authenticating users using Chatbot and HubSpot CRM.

**URL:** <https://community.hubspot.com/t/authenticating-users-using-chatbot-and-hubspot-crm/68876>\
**Category:** CRM\
**Tags:** chat\
**Created:** [November 9, 2022, 9:10am UTC](https://community.hubspot.com/t/authenticating-users-using-chatbot-and-hubspot-crm/68876 "2022-11-09T09:10:11Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![R-Moussa](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/r-moussa/32/67159_2.png) [@R-Moussa](https://community.hubspot.com/u/R-Moussa)\
**Post date:** [November 9, 2022, 5:53pm UTC](https://community.hubspot.com/t/authenticating-users-using-chatbot-and-hubspot-crm/68876/3 "2022-11-09T17:53:48Z")

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Thank you v. much for the help. Can I authenticate the user using something  
else other than the username and email address, serial number for example?  
Especially if I want this chatflow to help current clients only.

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_[View the full topic](https://community.hubspot.com/t/authenticating-users-using-chatbot-and-hubspot-crm/68876)._