# Attachments **URL:** \ **Category:** Tickets & Conversations\ **Created:** [March 9, 2023, 2:38pm UTC](https://community.hubspot.com/t/attachments/76845 "2023-03-09T14:38:18Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![SBenAriKarni](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@SBenAriKarni](https://community.hubspot.com/u/SBenAriKarni)\ **Post date:** [March 9, 2023, 2:38pm UTC](https://community.hubspot.com/t/attachments/76845/1 "2023-03-09T14:38:18Z")
Hello, I’m the latest member of our team, who joined HubSpot. All of us have the same configurations but only I can’t see the attachments. 2 sales representatives tried to assist but they couldn’t. I will appriciate your guidness. Thank you, Sharon ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [March 9, 2023, 6:03pm UTC](https://community.hubspot.com/t/attachments/76845/2 "2023-03-09T18:03:31Z")
Hi Sharon, When you say that you have the same configuration, do you mind me asking if you all have paid Service seats allocated? Also, what attachments are you referring to part of the tickets, or the documents section? Thanks, Eli ---
**Author:** ![DavidVoigt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/davidvoigt/32/47231_2.png) [@DavidVoigt](https://community.hubspot.com/u/DavidVoigt)\ **Post date:** [March 24, 2023, 2:36pm UTC](https://community.hubspot.com/t/attachments/76845/3 "2023-03-24T14:36:37Z")
Hi Eli, a customer observed a similar issue in their account. The questions in your reply seems to indicate that attachment visibility is related to having a paid service seat allocated to a user. Could you elaborate on that? Thanks, David ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [March 27, 2023, 7:25pm UTC](https://community.hubspot.com/t/attachments/76845/4 "2023-03-27T19:25:08Z")
Hi @DavidVoigt , In my questions I was trying to understand if we’re talking about the Documents section or the attachments as a part of the tickets. Depending on the permission sets and seat allocation, that can determine what information is visible. What is happening to your client? Can they not see attachments to tickets? Attachments in the contact records? Or the documents section? Or something else? 🙂 I’m happy to give more ideas if I have more context. Cheers, Eli ---
**Author:** ![SBenAriKarni](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@SBenAriKarni](https://community.hubspot.com/u/SBenAriKarni)\ **Post date:** [April 13, 2023, 6:26am UTC](https://community.hubspot.com/t/attachments/76845/5 "2023-04-13T06:26:18Z")
Good morning, I can’t see the attachments in Tickets. Here is a print screen [cid:image003.png@01D96DE9.F3C65810] ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [April 13, 2023, 5:52pm UTC](https://community.hubspot.com/t/attachments/76845/6 "2023-04-13T17:52:12Z")
Hi there, for some reason the screenshot is not showing up. Is there any chance you can add it to a Google drive or something? Thanks, Eli ---
**Author:** ![SBenAriKarni](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@SBenAriKarni](https://community.hubspot.com/u/SBenAriKarni)\ **Post date:** [April 16, 2023, 9:58am UTC](https://community.hubspot.com/t/attachments/76845/7 "2023-04-16T09:58:34Z")
Hi, here again ![SBenAriKarni_0-1681639107330.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/e/6e043cfffff8ab6f50a16d3bb79cfb28364e1f29.png) ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [April 16, 2023, 4:39pm UTC](https://community.hubspot.com/t/attachments/76845/8 "2023-04-16T16:39:22Z")
Hi @SBenAriKarni , Thank you for re-sending the screenshot. That’s interesting. I did a few tests and every time I see the attachments. I guess, the next questions are - if you were to go on the Activities tab, do you see all conversations on that ticket? And if so, within those conversations, do you see the attachment or still not? I’m trying to understand if that’s something due to the inbox configuration. Do you have any tickets that are coming from chats? If so, is it possible that the chat is not sending the attachments as expected? Is it worth having a quick call, so you can share your screen and we can do some live tests? DM me if you want me to have a look. From my side so far, there’s no reason why it’s not working, so I need to be looking at your setup to be able to help you. 🙂 Cheers, Eli ---
**Author:** ![SBenAriKarni](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@SBenAriKarni](https://community.hubspot.com/u/SBenAriKarni)\ **Post date:** [April 17, 2023, 6:16am UTC](https://community.hubspot.com/t/attachments/76845/9 "2023-04-17T06:16:37Z")
Dear Eli, You so many questions that I have no answers to 😊 A few weeks ago I already shred the screen with Silman and he found nothing, but I’ll be happy to try again. I am working until 16:00 Israel local time. Since I have no idea where is your location, please advise when it will be comfortable. Have a nice day, Sharon ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [April 21, 2023, 2:24pm UTC](https://community.hubspot.com/t/attachments/76845/10 "2023-04-21T14:24:41Z")
Hey @SBenAriKarni , it’s been a busy week, thank you for your patience on this. Here’s a link to my calendar, please book a meeting directly with that - [https://meetings.hubspot.com/elizheleva2/help-the-community](https://meetings.hubspot.com/elizheleva2/help-the-community) Have a great rest of the day, Eli PS: I’m in the UK 🙂 ---
**Author:** ![JakeKnight](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@JakeKnight](https://community.hubspot.com/u/JakeKnight)\ **Post date:** [August 22, 2023, 8:41pm UTC](https://community.hubspot.com/t/attachments/76845/11 "2023-08-22T20:41:51Z")
We recently onboarded a new rep who is having the same issue. They are unable to see existing attachments in deals. The user has been granted a paid Sales Enterprise seat and assigned to the same team and permissions sets as her coworkers. It’s the only thing she doesn’t have access to. These are files under the Attachments section of the deal. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [August 23, 2023, 9:52am UTC](https://community.hubspot.com/t/attachments/76845/12 "2023-08-23T09:52:44Z")
Hi @JakeKnight and all, Thank you for reaching out to the Community! I understand that a user cannot see the attachments on deals, is that right? I found this article for you “[HubSpot user permissions guide](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#object-access)” that might help you! I also wanted to invite a couple of subject matter experts to this conversation @jforte, @ConnorSlivensky and @GeorgeBThomas do you have any suggestions to help @JakeKnight, please? **If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂** Thanks and have a lovely day! Best, Bérangère ---
**Author:** ![elizheleva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elizheleva/32/51055_2.png) [@elizheleva](https://community.hubspot.com/u/elizheleva)\ **Post date:** [September 13, 2023, 10:36pm UTC](https://community.hubspot.com/t/attachments/76845/13 "2023-09-13T22:36:07Z")
Hi, @SBenAriKarni , I hope you’re doing well. Did you ever get this sorted? I had it with a client myself and I managed to figure it out! 🙂 If you go into the permissions, under CRM and the NOTES (I know that it’s not a note, which is why we might have overlooked it), for my clients, the people who could **not** see the attachments had the settings as “owned only”, instead of “everything”, which is why they couldn’t see the attachments that other people had added to deals/tickets. ![elizheleva_0-1694644436412.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/2/f29610be849809c30da51351ee44607bd94549bf.png) I hope that solves it for you, too! 🙂 Tagging the other people who had the same issue: @DavidVoigt , @JakeKnight Thanks, Eli ---
**Author:** ![SBenAriKarni](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@SBenAriKarni](https://community.hubspot.com/u/SBenAriKarni)\ **Post date:** [September 14, 2023, 6:39am UTC](https://community.hubspot.com/t/attachments/76845/14 "2023-09-14T06:39:46Z")
Hi, Thank you. It just fix itself 😊 Best regards, Sharon ---
**Author:** ![NBlenkinsopp](https://avatars.discourse-cdn.com/v4/letter/n/a183cd/32.png) [@NBlenkinsopp](https://community.hubspot.com/u/NBlenkinsopp)\ **Post date:** [November 28, 2023, 9:12pm UTC](https://community.hubspot.com/t/attachments/76845/15 "2023-11-28T21:12:19Z")
Thanks that fixed it for me ---
**Author:** ![Franci](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franci/32/225468_2.png) [@Franci](https://community.hubspot.com/u/Franci)\ **Post date:** [November 6, 2023, 3:36pm UTC](https://community.hubspot.com/t/attachments/76845/16 "2023-11-06T15:36:44Z")
Hi Everyone, I work for a HubSpot Diamond Partner. We have developed an app for the marketplace that helps identify objects with attached files and provides a live count of the associated attachments, continuously updated in real-time. We are seeking beta testers who can try our app at no cost, provide valuable feedback, and assist us in enhancing the product’s overall usability. 👉 Join the Beta Test → [Installation link](https://cdn.apps.exelab.com/2045410/consent) 🔗 👉 _How it works_ document → [PDF](https://exelab.com/hubfs/Apps%20Exelab/Has%20Attachment%20Filter/Has%20Attachment%20Filter%20-%20How%20it%20works.pdf) While you’re here, don’t forget to check out [our other apps](https://ecosystem.hubspot.com/marketplace/apps/all-categories?eco_search=Exelab) in the HubSpot Marketplace for more helpful solutions! Cheers!