We would really need to add a “screenshot” image to our LIVE CHAT function quite urgently, we can’t even attach it at the moment? Is that correct?..
Nothing can be attached at the moment, it is so sad.
Our customers want the convenience of sending pdfs, docx and images to us while chatting to avoid sending separate emails. Please implement this capability for chatbox.
They seem to have added this feature 
They have added some features, however, there is no ability to attach screenshots/images. A workaround is to use the video feature but that does require a bit more effort/time. Alternatively, you could use the documents feature although this is not its intended purpose.
