File Upload capability would be very beneficial on a chat tool. We have many customers that work out in the field and they want part numbers to quote, most of the time they have a hard time identifying part numbers so we have them send us emails of jpegs. If they were able to do it live on a chat, we could get a quote to them almost instantly and they can place their order.
This will add great value to the customer experience. This would greatly reduce down time on getting customers their answers almost instantly when it could take normally a day or two.
I used your support chat one evening and Hubspot already has the capability. Flip the switch to us!