Currently the person that starts the conversation the only person associated with the ticket, but it would be helpful if everyone in the CC line was also associated with that Serivce Hub ticket. Sometimes an internal employee emails on behalf of a member and we want the member to be the one associated with the request/ticket/conversation.
Thank you!
I agree! We have the same problem where an internal member emails the ticket in or the email comes from a general quickbooks email. This feature would be very handy for us as the company on the ticket triggers workflows that will set the ticket owner, priority etc.
Any progress with this? Maybe there is some workflows that we can create to associate contact with ticket based on CC?
We really need it as we manage ticket priorities based on mailing list it connected (through CC).
Also we have several threads per ticket, and we need to associate ticket with each connected contact.