# Associate only one email per contact **URL:** \ **Category:** CRM\ **Tags:** crm\ **Created:** [March 27, 2024, 11:30am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541 "2024-03-27T11:30:24Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![feradzinb](https://avatars.discourse-cdn.com/v4/letter/f/ea666f/32.png) [@feradzinb](https://community.hubspot.com/u/feradzinb)\ **Post date:** [March 27, 2024, 11:30am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/1 "2024-03-27T11:30:24Z")
HubSpot tracking cooking may transperantly associate second email per contact. We don’t want that. We want one email one contact. How to configure HubSpot such that one contact is associated only with one email and for any new email a new contact is created? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 27, 2024, 11:38am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/2 "2024-03-27T11:38:39Z")
Hi @feradzinb, You’re probably referring to contacts who have previously submitted forms? If so, make sure to enable this in the _Options_ tab of the forms editor. (This has to be done for each form.) ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/a/6a128cf712debd0393a197270838e02a2df9be7b.png) This will prevent contacts from being overwritten with new email addresses. Best regards ---
**Author:** ![feradzinb](https://avatars.discourse-cdn.com/v4/letter/f/ea666f/32.png) [@feradzinb](https://community.hubspot.com/u/feradzinb)\ **Post date:** [March 27, 2024, 11:41am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/3 "2024-03-27T11:41:58Z")
We will double check this. Some of the contacts are created by submitting a form and others are created through API. We need that HubSpot does not associate second email with an existing contact regardless how the first contact was created through submitting form or API. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 27, 2024, 11:49am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/4 "2024-03-27T11:49:51Z")
@feradzinb you can always check which tool made a change to a property (in this case the “Email” field) by looking up the property history. [View a record's property history](https://knowledge.hubspot.com/records/view-record-property-history#view-historical-values-for-a-property-on-a-record) If it says that it was updated by a form, you know it’s the setting I referred to in my previous reply. ---
**Author:** ![feradzinb](https://avatars.discourse-cdn.com/v4/letter/f/ea666f/32.png) [@feradzinb](https://community.hubspot.com/u/feradzinb)\ **Post date:** [March 27, 2024, 11:53am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/5 "2024-03-27T11:53:22Z")
Thanks for these pointers. They are very useful. For the moment we will check the forms and check the option “Always create contact for new email address”. If the problem repeates we will review where the emails were created. I will accept the first solution. ---
**Author:** ![SKing40](https://avatars.discourse-cdn.com/v4/letter/s/ee7513/32.png) [@SKing40](https://community.hubspot.com/u/SKing40)\ **Post date:** [June 6, 2024, 8:57am UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/6 "2024-06-06T08:57:46Z")
Hi, Is there a way to do this with non-hubspot form types? Thanks ---
**Author:** ![JLeser1](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@JLeser1](https://community.hubspot.com/u/JLeser1)\ **Post date:** [December 23, 2024, 2:12pm UTC](https://community.hubspot.com/t/associate-only-one-email-per-contact/103541/7 "2024-12-23T14:12:57Z")
Hi Karsten, Is there any way to do the same with contacts that interact with chatflows o chatbots?. I mean, if a person using the same computer/browser interacts in a chat, but uses different email addresses in such interactions, how to avoid that all email addresses are added to the original email of the contact due to cookies? Thank you in advance. Jaime