Here I am, two years later, asking for this again.
bump
That would be a wonderful feature! We always lose track of new emails threads when we are looking only at tickets. Being able to have all email threads in one ticket (a bit like what we have in the contact thread) would be super helpful!
absolut necessary. our clients use high security settings and so are any tracking tags etc removed from emails when they reply. this starts a new conversation with every reply
This would help a lot with managing a big inbox for a large team!
This is very important!
Yes please, this would resolve a lot of possible mistakes !
Totally agree this would be a valuable option
Please!
This would be a really helpful feature to have!
Yes please! We need to be able to assocciate new converstions with existing deals so we can integrate our shared inboxes with HubSpot.
This is essential. If we could get an update on how this feature request is progressing, that would be great.
Essential to keep everything together.
This is something that seems like a no-brainer to add. It gives the ability to link conversations to existing tickets and vice versa. This needs to be added to the software so that we can ensure that our data is clean, that customers are getting their converstations addressed in a timely manner, and that we’re not duplicating data and/or duplicating work (AKA stepping all over each other in the service software). Our complany absolutely LOVES HubSpot, but (as unfortunate as it is) the SERVICE HUB seems to be the afterthought of HubSpot as the money lies in supporting sales and marketing tools. It’s quite a shame. In fact, I worked previously for a comapny that was considering leaving HubSpot for another CRM just becuase the service features weren’t quite up to par with others in the industry.
We agree that this continues to have a daily impact our workflow and should be a priority
please implement this, it makes no sense to create a new ticket for every new conversation about the same topic
Very much needed!
+1, absolutly needed functionality. Goes for associations to companies, contact, and custom objects as well.
Yes please, would be very helpful!
WE NEED THIS!