Yes please
Yes please add this feature
Yes please to this important efficiency/customer service change.
We need this!
Must have to save admin time
It very needed!
Where are we here? This is a very important feature for a mature service desk environment. Thanks for feedback.
We need this as well! I feel like sometimes the service product is left alone without new features that are requested by the community. This is a must.
We need this!!
This is a feature I would love to see, too.
It will be really usefull!
Great idea
We have shared inboxes that receive emails from generic email addresses. We need to be able to associate these emails to the contact this email relates to (i.e., not based on the FROM email address).
If the email is associated with a ticket, and a customer responds to the email and it lands in our inbox, the ticket that the email is associated with should already be showing in the inbox. If its not showing there needs to be a way to associate it. This is a HUGE oversight in the way inbox and tickets work together.
Yes, would be very helpful
We still need this!
We switched to Hubspot for our Customer service & while it save a lot of time in many ways, our CS agents have to do a lot of hopping around between conversations, tickets, and contact records, which becomes quite inconveneint!
Yes! Any updates on that?
We really need this!
This feature is very helpful for our needs and saves time for our CS team
great idea!