There is not a way to see/assign Marketing Emails to the Company record, and should be. We try to associate every contact record/activity with a company to have a central place for all company sales and support activity, especially when dealing with multiple contacts in one company. These HS-generated emails are often automated, new company and onboarding emails that our support team is trying to find out whether an email was sent, opened, etc, and should not have to click into each contact record associated with a company, or go in Marketing Emails, to see that company-related activity.
Yes. We really need this feature
Hi everyone, I’m Winnie Hien, a Product Maanger for HubSpot’s CRM.
Thank you for taking the time to share this idea — we genuinely read and consider everything submitted here.
After review, we don’t have plans to build this right now. This is actually something we find interesting, but we have higher-priority work in flight that we need to see through first. It’s on our radar for future consideration.
One of the questions we have with this feature is: what’s the time period for showing associated marketing/transacational material? We’ve considered up to 30 days before the ticket is created, and stopping once the ticket reaches a closed stage. Does that match how you’re thinking about it?
That said, we revisit our roadmap regularly, and customer ideas like this one do influence what we prioritize. Please continue to comment and upvote because we do look at the feedback, and reach out when ready to explore further or when recruiting for a beta.
Thanks, Winnie