The product library would be so much more valuable if it could be used to support Tickets as well as Deals. If we already have a detailed product library which is being maintained and updated, it would be nice to be able to leverage that data when an agent is providing support. Ideally, I’d like to be able to associate a product as being the subject of a ticket, and also to be able to associate it as a line item ordered for replacement, but there’s ways to work around that if we can’t have both association types.