As a Support Team we want to be able to see all things related to a Help Desk ticket inside Help Desk and was surprised to see meetings where missing from our views in Help Desk. We typically associate a meeting with a ticket and log important information. Any way to translate any ticket associations to the Help Desk thread it is linked to?
We would also like to be able to log meetings from the help desk and view the info for any meetings associated with the ticket. This is helpful to us when we join video calls with clients to troubleshoot bugs or provide quick training and want to make sure that this is recorded in the helpdesk thread for team members who may review it afterwards.