Hello everyone, I’d like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, whic…

Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. L…

Thanks @STierney . Hi @JugglingMonk and @JCooper91 . Yes, this is somewhat of a limitation (or expected behavior depending on y…

Hi @mgavenda , I agree with @NicoleSengers that if you set the reply email address to your connected inbox, the replies will …

Hi @Jnix284 - do you know how to associate an automated email sent via a workflow to a ticket? Looking into this and can’t se…

@Jonno_Price you’re correct, it’s not possible that I’m aware of - when the replies come to the Inbox, the ticket property is…

Hi - Was there a solution figured out for this? We’re facing this same issue (form submission → workflow sending a marketing…

Same issue. We have a “We have received your ticket #1234” auto email, and it creates a new ticket when a client responds to …

Hey @JugglingMonk - thanks for following up here! I’d like to tag in some automation experts to see if they have insight on …

Associate a reply to automated email with ticket

TitiCuisset November 23, 2022, 7:45am 2

Thank you for reaching out.

I want to tag some of our experts here - @coldrickjack @LMeert @louischausse do you have any thoughts for @mgavenda on this?

Thank you!

Best

Tiphaine

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