Hi there
I’m looking for guidance on how to unbounce a contact who I know is legitimate and should receive our marketing emails.
Currently, two of my colleagues are marked as bounced contacts, but there’s no option to unbounce them. Both have given permission to receive emails from our company.
I’d really appreciate any help to resolve this issue. Thanks.
Hi @AClarkeBL,
Removing a hard bounce from a contact for marketing email sending is unfortunately a Marketing / Content Hub Professional / Enterprise feature: Send emails to contacts who previously bounced
This is not possible in the free tools. (Don’t shoot the messenger.)
Best regards
Ah, thanks for letting me know so quickly, Karsten.
Do you know of any other ways around the issue?
@AClarkeBL you could try a Marketing Hub Professional trial – and during the trial time, unbounce your affected contacts.