Assigning a ticket to someone

Service Hub Tickets & Conversations
1

Hello there,

I am looking for help the customer support team on assigning tickets to people for them to action.

I know we have pipelines, and I have one setup called “Admin support” but I want to assign to either a specific person or a team.

Thanks,

James

2

Hi @James699,

There are different ways of assigning a ticket to a ticket owner, see here: Assign ownership of records

Let me know if you have a question about one of these options or don’t find your question answered in that article.

3

Thanks Karsten. I just assumed that the owner was for who raised and mainy is overlooking the ticket.

4

Hi @James699,

Generally that’s correct, yes. Tickets don’t assign themselves to users however (based on their activity), it would have to be one of the methods described in the article linked earlier.

Best regards!