Hi @callie - thanks for that. I don’t see that in out portal. I just did some more testing and the Ticket Owner still isn’t updating.
Perhaps this only happens when in Inbox settings “Automatically assign conversations” is set to on (we don’t use this, as we use a Workflow to triage based on a few key data points and define the owner); and then the subsequent Inbox setting below this “Treat incoming conversations as support tickets”, where you can tell HubSpot to “Inherit Conversation Owner”, which we have turned on, but as I said it seems not to work, presumably because either (a) we have the former setting turned off? or perhaps (b) because some of our users are not Service Pro and therefore HUbSpot doesn’t rotate to the next owner (though we are able to do this in a workflow). Unless I’m missing something else?