# Assign Conversations To Teams

**URL:** <https://community.hubspot.com/t/assign-conversations-to-teams/37892>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [May 25, 2021, 6:02pm UTC](https://community.hubspot.com/t/assign-conversations-to-teams/37892 "2021-05-25T18:02:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![NatHiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nathiggins/32/74584_2.png) [@NatHiggins](https://community.hubspot.com/u/NatHiggins)\
**Post date:** [May 25, 2021, 6:02pm UTC](https://community.hubspot.com/t/assign-conversations-to-teams/37892/1 "2021-05-25T18:02:53Z")

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Within a Conversation Inbox, you can only assign a Conversation to an individual but we would like for the ability to assign a Conversation to a Team so that it could then be round-robin assigned to an individual.  
Our company has a Tier 1 team that answers most emails that come into our Inbox but there are situations where the client has a question/issue that they cannot answer/fix but is not a complicated thing or something that will take time so associating the Conversation with a Ticket to pass it over to a Tier 2 team simply so it can be round-robin assigned feels a bit excessive.

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**Author:** ![NatHiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nathiggins/32/74584_2.png) [@NatHiggins](https://community.hubspot.com/u/NatHiggins)\
**Post date:** [May 25, 2021, 6:12pm UTC](https://community.hubspot.com/t/assign-conversations-to-teams/37892/2 "2021-05-25T18:12:32Z")

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For what it’s worth, this is currently functionality that exists within Intercom.

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**Author:** ![jdemello](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jdemello/32/84459_2.png) [@jdemello](https://community.hubspot.com/u/jdemello)\
**Post date:** [March 27, 2023, 7:00pm UTC](https://community.hubspot.com/t/assign-conversations-to-teams/37892/3 "2023-03-27T19:00:40Z")

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The ability to assign to a team within the same inbox or in another inbox is now available. To learn more, please see this [KB](https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#move-a-conversation-to-another-inbox) article.

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**Author:** ![jdemello](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jdemello/32/84459_2.png) [@jdemello](https://community.hubspot.com/u/jdemello)\
**Post date:** [March 27, 2023, 7:00pm UTC](https://community.hubspot.com/t/assign-conversations-to-teams/37892/4 "2023-03-27T19:00:42Z")

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The ability to assign to a team within the same inbox or in another inbox is now available. To learn more, please see this [KB](https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#move-a-conversation-to-another-inbox) article.