Hi @PDuran3, yes, it is possible.
What you need to do is create a Workflow with branches depending on the field selected in the list, so you can assign the corresponding user.
The steps would be as follows:
- Create a ticket workflow where the trigger is each new ticket in stage X and in ticket pipeline X, which then triggers the following actions.
- Set a wait time to ensure all fields load correctly.
- Add a ticket property branch and select the list property, then within the list select any of the options: (Selection).
- Add another wait time.
- Add a “Set Property Value” action, search for the property to set “Ticket Owner,” and then select the corresponding owner.
It should look something like this:
In this example, I only went into detail for one branch; in your case, you should add an action for each branch.
I hope this works for you. Best regards.