Today, Hubspot Help Desk is working pretty nicely in the web version.
However, we are feeling that the app version of hubspot is lacking in terms of handling inbound support cases.
Its not possible to handle live chats in the app, unless you route chats via the crm-inbox.
Having everything in support gathered in one place in the app, the same way you can online would streamline the way we work, and make the hubspot experience more cohesive.
This is possible in a lot of other helpdesk systems, including Zendesk and Freshdesk 