# Article not loading

**URL:** <https://community.hubspot.com/t/article-not-loading/139602>\
**Category:** Knowledge Base Tool\
**Tags:** content\
**Created:** [September 16, 2025, 4:04pm UTC](https://community.hubspot.com/t/article-not-loading/139602 "2025-09-16T16:04:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GCentz](https://avatars.discourse-cdn.com/v4/letter/g/a587f6/32.png) [@GCentz](https://community.hubspot.com/u/GCentz)\
**Post date:** [September 16, 2025, 4:04pm UTC](https://community.hubspot.com/t/article-not-loading/139602/1 "2025-09-16T16:04:04Z")

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I can’s seem to open an article on the Knowledge Base tool. Clicking it will open a new tab but never loads. My browsers are up to date. Used Edge and Chrome to test but still same. Cache was cleared. Internet connection is good. Windows 11.

 ![155883iD354CFB67E216F4A.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/6/06ccc585d045362e61edfd120ac5b88c1214d3de.png)

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**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\
**Post date:** [September 16, 2025, 4:35pm UTC](https://community.hubspot.com/t/article-not-loading/139602/2 "2025-09-16T16:35:56Z")

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Hi @GCentz  
Thank you for reaching out to the Community!  
I’d like to invite some community members who are subject matter experts to join this conversation.  
@ArisudanTiwari @danmoyle @TomM2 - Would you be able to share any insights on this? Your expertise would be greatly appreciated.  
Best,  
Victor

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [September 18, 2025, 1:54pm UTC](https://community.hubspot.com/t/article-not-loading/139602/3 "2025-09-18T13:54:38Z")

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Welcome to the Community @GCentz.

Have you contacted HubSpot Support? I try to start there.

Is the article in draft ort live? It shouldn’t matter, because you should be able to open it and edit, but that might be a factor if your permissions are specific to live articles.

It’s been a couple of days - was it just a bug and it works now?

I stumbled across a few “Common Causes and Immediate Fixes” in case any of these are helpful:

- Browser Extensions: Disable all extensions, especially ad blockers, privacy tools, and script managers which can block required scripts or network requests.
- Incognito Mode: Test loading the article in a private/incognito window, which can rule out extension or cookie conflicts.
- JavaScript Issues: Make sure JavaScript is fully enabled, as HubSpot Knowledge Base relies on active JS for page rendering.
- Network/Firewall: Check for any firewall or security software that might be blocking parts of HubSpot domains or CDN resources.
- Super Admin Permission: For some articles, a user needs elevated permissions. If the content is not loading, confirm with an admin whether access is restricted to certain roles.

Hopefully it was just a bug that passed, or something here maybe helped!