All my users, including myself, are getting this popup login window every day, when we open Outlook for the first time:
Otherwise, our HubSpot add-in doesn’t work.
We have SSO enabled, so it is just a couple of clicks, but still ignoring.
Do you also need to do this? If not, what is your work-around?
This seems to be an unexpected error however If you are repeatedly asked to log in to your HubSpot account while using the Office 365 add-in on Outlook on the Web, check your web browser settings to make sure third-party cookies are not blocked.
Review the documentation below for your specific browser:
@Jigar_Thakker I’m not using the web browser version
@Jigar_Thakker did you have another suggestion?
I would suggest checking this article thoroughly because there are a few limitations for SSO also: Set up single sign-on (SSO)
@Jigar_Thakker Do you think the SHA-1 it the root cause?
Yes @Hildegaard
Apart from this, I cannot find any reason why this is happening have you tried reaching out to HubSpot support regarding this issue?
I got below from support:
I’m afraid that due to the significant changes introduced by Microsoft as part of the new Outlook for desktop app, HubSpot is ending support for the HubSpot Sales Outlook desktop add-in. We’ve know that these updates have been causing some compatibility issues with the HubSpot plugin such as the login issue you’re describing. So, instead, it’s highly recommended that you transition to using the HubSpot Sales web add-in for Outlook, as only web add-ins are supported in the new Outlook. You can learn more in this HubSpot Community post.
