Hey, just wondering if we are charged for marketing contacts that are automatically set as “unengaged.”
Hi @olivia11,
Yes, you’re paying for all marketing contacts, regardless of whether they’re unsubscribed, bounced, unengaged, etc: Understand marketing contacts
You would have to make sure, via regular bulk editing or workflows, to mark those contacts as non-marketing.
Best regards!
thank you! And, is there a way to see an auto-generated list of these unengaged contacts? I can’t find anything online about where to find one 
thanks!
Sure @olivia11, this article explains which property the unengaged measurement is relying on: Understand graymail and avoid sending email to unengaged contacts
This is how you could replicate the criteria as a list:
If this helps, I appreciate if you mark this reply as a solution, too
From what I understand, yes you are and it’s pretty misleading in my opinion. A contact has to be marked as “marketing contact” to email, yet when they unsubscribe, Hubspot doesn’t automatically remove them from “Marketing Contact” status so you are still paying for them. And you would never know unless you ran a filter for both Marketing Contact and Unsubscribed who is in the category. It needs to be fixed because by definition they are charging you extra for marketing contacts you can’t market to.