Hi Jake,
I’ve had a support ticket open for this for quite a while, having escalated it through our Account Manager, and the response is that nothing can be done except the improvements being gradually made.
Working in regulated B2B spaces our email engagement reporting, and any automation that relies on it, is currently useless. With over 50% of our ‘engagement’ being false we’ve had to strip opens and clicks out of Lead Scoring and rely on page views (to my knowledge these are still reliable, but we will lose anybody denying/blocking cookies).
Needless to say this is significantly denting the usefulness of a significant part of HubSpot’s ‘Marketing Hub’, I am suprised that more of HubSpot’s B2B customers aren’t up in arms about this. Without any mechanism to report and improve the bot filtering, and no transparency over the timeline or existence of any planned changes, this must be weighing heavily on the renewal decisions of quite a few customers.