Leverage AI to transform your customer service operations
The third event in SmartBug’s Agentic AI Series is designed for customer service and support teams looking to leverage AI to improve efficiency, reduce response times, and deliver exceptional customer experiences. With HubSpot Service Hub’s AI-powered tools, service teams can streamline interactions, automate routine tasks, and gain deeper insights into customer needs.
Panel Discussion: The Future of AI in Service Hub
Emcee Nick Salvatoriello kicks things off with a panel featuring:
- David Barron - Product Strategy & GTM Leader at HubSpot (who launched Breeze AI)
- Bhargava Gade - Senior Product Manager for Service Hub AI at HubSpot
They’ll explore the latest AI-driven features in Service Hub, including AI Chatbots, AI Assistants, Conversation Intelligence, and AI-Generated Reports.
Agent.ai Showcase
Sam Mallikarjunan, Growth Lead at Agent.ai, will demonstrate how AI agents can further optimize customer interactions and transform service delivery.
AI Roadmapping Framework
Mathieu Grandmaître, AI Solutions Architect at SmartBug Media, will break down the AI Roadmapping framework, helping teams assess how to integrate AI seamlessly into their service operations.
Who Should Attend:
This session is ideal for:
- Customer service and support leaders
- CX professionals
- Operations managers
- Mid-market businesses looking to scale service operations
- Anyone interested in applying AI to improve customer service
What You’ll Learn:
- When and how to leverage AI agents across Service Hub
- Practical applications of semi-custom agents from Agent.AI
- Strategies for building fully custom AI solutions tailored for your business
- A structured approach to assessing your AI readiness and planning implementation
Hosted by SmartBug Media, a HubSpot Elite Solutions Partner
This event is part of a multi-session digital series taking place across Q1 and Q2 2025, designed to equip marketing, sales, and service professionals with the knowledge and tools needed to integrate AI-driven solutions into your HubSpot ecosystem.