# App webhook for tickets

**URL:** <https://community.hubspot.com/t/app-webhook-for-tickets/77500>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [March 20, 2023, 4:44am UTC](https://community.hubspot.com/t/app-webhook-for-tickets/77500 "2023-03-20T04:44:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ravindasenarath](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ravindasenarath/32/71903_2.png) [@ravindasenarath](https://community.hubspot.com/u/ravindasenarath)\
**Post date:** [March 20, 2023, 4:44am UTC](https://community.hubspot.com/t/app-webhook-for-tickets/77500/1 "2023-03-20T04:44:40Z")

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I’m trying the [webhook integration](https://github.com/HubSpot/sample-apps-webhooks) of hubspot. I did everything according to documentation and I get events for contact by default as it says.

Then I tried adding **ticket** into the subscription. Did following steps.

- Gave app `tickets` permission under Standard category
- Went to webhooks and create a subscriptoin for ticket events.

Then I tried creating a ticket but webhook doesn’t get triggered. When I tried the test functionality of the event manually application get called so it seems acual event in the application doesn’t trigger the webhook. What am I missing here.

 ![Screenshot from 2023-03-20 15-43-49.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/ce7b3ee2b555e99b0dc0a93efeb326207ec39176.png)

 ![Screenshot from 2023-03-20 15-43-29.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/a/fa55705b3e2b7b1aefe6e7fddbc52de4649cccff.png)

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<div class="post-metadata">

**Author:** ![ravindasenarath](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ravindasenarath/32/71903_2.png) [@ravindasenarath](https://community.hubspot.com/u/ravindasenarath)\
**Post date:** [March 20, 2023, 6:01am UTC](https://community.hubspot.com/t/app-webhook-for-tickets/77500/2 "2023-03-20T06:01:27Z")

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webhook needs to be activated. My bad.