# App Marketplace Listing

**URL:** <https://community.hubspot.com/t/app-marketplace-listing/71156>\
**Category:** APIs & Integrations\
**Created:** [December 13, 2022, 9:09pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156 "2022-12-13T21:09:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SignalsEng](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@SignalsEng](https://community.hubspot.com/u/SignalsEng)\
**Post date:** [December 13, 2022, 9:09pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156/1 "2022-12-13T21:09:24Z")

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We’ve been trying to get our integration listed on the App Marketplace. Some how we got listed as not eligible despite having a lot of customers already using it. How do we talk to someone to get this rectified?

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [December 13, 2022, 9:22pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156/2 "2022-12-13T21:22:39Z")

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Hi, @SignalsEng 👋 Thanks for reaching out. If you haven’t already, the best next destination will be your **App Partner Manager**. Here are the steps to find that information:

Find your **App Partner Manager** and their email information by logging into your developer account and navigating to **App Marketplace** \> **Listings**. Hover over your app, click **More** \> **View Listing Details**.

When you reach out, I would also include the three HubIDs of the portals used to submit for your [Active Install](https://developers.hubspot.com/docs/api/certification-requirements#:~:text=Active%20installs%C2%A0are%20the%20number%20of%20unique%20HubSpot%20production%20accounts%20showing%20recent%20successful%20activity.) requirement.

Adding those details here in case it helps other folks in the future:

```lia-code-sample
Active installs are the number of unique HubSpot production accounts showing recent successful 
activity.

```

Best,

Jaycee

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<div class="post-metadata">

**Author:** ![SignalsEng](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@SignalsEng](https://community.hubspot.com/u/SignalsEng)\
**Post date:** [December 13, 2022, 10:45pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156/3 "2022-12-13T22:45:42Z")

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Jaycee,

Thanks but when I go to more there’s no “View Listing Details” option.

 ![Screen Shot 2022-12-13 at 3.44.34 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/2/42f205a781556ae7361d927dfba55194ab569618.png)

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<div class="post-metadata">

**Author:** ![SignalsEng](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@SignalsEng](https://community.hubspot.com/u/SignalsEng)\
**Post date:** [December 14, 2022, 9:19pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156/4 "2022-12-14T21:19:40Z")

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Jaycee,

If you don’t have the “view listing details” option what do you suggest?

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<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [December 14, 2022, 10:51pm UTC](https://community.hubspot.com/t/app-marketplace-listing/71156/5 "2022-12-14T22:51:46Z")

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Hi there. This is for an app you’ve already submitted formally for approval? —

- [Getting certified in the App Marketplace](https://developers.hubspot.com/docs/api/certification-requirements)
- [Applying for app certification](https://developers.hubspot.com/docs/api/applying-for-app-certification)

Did you or your team already submit and then receive a response regarding the Marketplace rejection? Did it list a specific reason? If it is lacking installs, here is the specific text for the requirements — “Active installs are the number of unique HubSpot production accounts, unaffiliated with your organization, showing successful **app activity** within the past 30 days”.

If it hasn’t been formally submitted, it’s not 100% clear how you determined your app is “_not eligible despite having a lot of customers already using it_”.

Best,

Jaycee