Everything else syncs, but Apollo calls are not pushing to the CRM. Does anyone know a fix for this? Our integration seems to be working properly otherwise, and there is a specfic option in Apollo to send all of our calls to Hubspot which is turned on. I don’t understand why it’s not working. Any help would be much appreciated.
Hi @TSolutions and welcome to the Community, we are so glad to have you here!
Thanks for asking the Community!
First, I’d like to share these resources that might be of interest:
- Integrate HubSpot with Apollo
- Configure HubSpot Sync Settings
From the documentation, I can see that the Apollo integration has not been developed by HubSpot.
I can see on this similar post “Apollo integration with HubSpot” that @OEstrada mentions that “Apollo does not support bi-directional sync between Apollo Opportunities and Hubspot Deals yet.”.
Which way are you expecting the sync to be @TSolutions, please?
Also, I’d love to put you in touch with some Community Members who also use Apollo:
Hi @MBarros5, @RBozeman, @MarkProdOps, @mciche2, @CSounes, @JRozmetov, @ihertz, @RMenezes, @VIbishi, @CJAsha, @JLepsky, @viswanath do you have suggestions to help @TSolutions, please?
Thanks so much and have a great day!
Best,
Bérangère
Hi @TSolutions I actually saw something like this a few weeks ago. The issue ended up being a bad field mapping that created duplicate companies in HubSpot. The call did sync, but it landed on the duplicate instead of the real record. I fixed it by removing the duplicates and running the sync again. 