# API for checking if there are available agents connected

**URL:** <https://community.hubspot.com/t/api-for-checking-if-there-are-available-agents-connected/144807>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [January 12, 2026, 4:21pm UTC](https://community.hubspot.com/t/api-for-checking-if-there-are-available-agents-connected/144807 "2026-01-12T16:21:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MLara48](https://avatars.discourse-cdn.com/v4/letter/m/97f17d/32.png) [@MLara48](https://community.hubspot.com/u/MLara48)\
**Post date:** [January 12, 2026, 4:21pm UTC](https://community.hubspot.com/t/api-for-checking-if-there-are-available-agents-connected/144807/1 "2026-01-12T16:21:59Z")

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Hello, as the title suggests, I need an API (or some kind of resource) to determine if there are human agents connected and attending to their inboxes.

I need to take UI actions depending on it.

Are there resources available to address this issue?

Thanks.

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [January 12, 2026, 8:12pm UTC](https://community.hubspot.com/t/api-for-checking-if-there-are-available-agents-connected/144807/2 "2026-01-12T20:12:57Z")

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Hey @MLara48 - thanks for posting in the Community!  
I’d like to tag in some API experts here to see if they have insight on whether or not this is possible! [@Ben\_M](https://community.hubspot.com/t5/user/viewprofilepage/user-id/87451), @franksteiner79, and [@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) - are any of you aware of an API to make this connection?  
Shane, Senior Community Moderator

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**Author:** ![MLara48](https://avatars.discourse-cdn.com/v4/letter/m/97f17d/32.png) [@MLara48](https://community.hubspot.com/u/MLara48)\
**Post date:** [January 14, 2026, 10:12am UTC](https://community.hubspot.com/t/api-for-checking-if-there-are-available-agents-connected/144807/3 "2026-01-14T10:12:40Z")

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Hello [@Ben\_M](https://community.hubspot.com/t5/user/viewprofilepage/user-id/87451), @franksteiner79, [@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) do you have any idea if it is possible to know if there are available agents, by using an API or some other resource?

Thanks!