# \[API\] Assign a conversation to a user

**URL:** <https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958>\
**Category:** APIs & Integrations\
**Tags:** sdk\
**Created:** [June 22, 2023, 9:25pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958 "2023-06-22T21:25:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ErikK](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erikk/32/8500_2.png) [@ErikK](https://community.hubspot.com/u/ErikK)\
**Post date:** [June 22, 2023, 9:25pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/1 "2023-06-22T21:25:06Z")

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Start with the **why**

Trying to automate some of the support work, it would be useful to have an LLM automatically assign the incoming email to the person most suitable for it (eg. support request → support lead, purchase orders → business lead, etc.).

Move to **what**

For that, we would need to have API to assign a conversation to a specific user. In docs ([Update or restore threads](https://developers.hubspot.com/docs/api/conversations/conversations#update-or-restore-threads)) it seems like you can only open/close thread or delete it, but not assign it to a specific person. I tried below but it doesn’t work.

def assign\_thread\_to(thread\_id: str, asignee\_id: str) :

dic = {

‘assignedTo’: asignee\_id

}

return send\_req(‘PATCH’, f’/conversations/v3/conversations/threads/{thread\_id}', data=json.dumps(dic))

Returns

{“status”:“error”,“message”:“Failed to update object. The body of the request is empty.”,“correlationId”:“[some\_id]”,“category”:“VALIDATION\_ERROR”,“subCategory”:“ConversationsApiError.EMPTY\_UPDATE\_REQUEST\_BODY”}

So this might be more of a feature request. It would be PITA to develop a selenium webdriver that scraps/interacts with the hubspot webapp, but it might be the only path if you want to have full access, which is unfortunate.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [June 23, 2023, 3:43pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/2 "2023-06-23T15:43:22Z")

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Hey, @ErikK 👋 Thanks for the interesting request. I agree with you that the [Conversations inbox and messages APIs (BETA)](https://developers.hubspot.com/docs/api/conversations/conversations) documentation doesn’t list this feature as an option at this time.

Your instinct to make a feature request in the [Ideas Forum](https://community.hubspot.com/t5/Ideas/ct-p/ideas) is a great next step. If you link your post here, I’ll be happy to give it an upvote to get the ball rolling.

Best,

Jaycee

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<div class="post-metadata">

**Author:** ![ErikK](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erikk/32/8500_2.png) [@ErikK](https://community.hubspot.com/u/ErikK)\
**Post date:** [June 24, 2023, 12:42pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/3 "2023-06-24T12:42:47Z")

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Hi Jaycee, I just created an [Idea here](https://community.hubspot.com/t5/HubSpot-Ideas/API-Assign-a-conversation-to-a-user/idi-p/811531#M147181) 🙂

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**Author:** ![RGianesini](https://avatars.discourse-cdn.com/v4/letter/r/ecccb3/32.png) [@RGianesini](https://community.hubspot.com/u/RGianesini)\
**Post date:** [November 8, 2023, 3:59am UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/4 "2023-11-08T03:59:06Z")

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Hey, any update?

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<div class="post-metadata">

**Author:** ![GRuebsamen](https://avatars.discourse-cdn.com/v4/letter/g/8dc957/32.png) [@GRuebsamen](https://community.hubspot.com/u/GRuebsamen)\
**Post date:** [August 18, 2023, 3:07pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/5 "2023-08-18T15:07:33Z")

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This is the single feature that prevents us from fully automating a chatflow via api. Really hope HubSpot decides to add this simple feature.

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**Author:** ![JRODAS1](https://avatars.discourse-cdn.com/v4/letter/j/f17d59/32.png) [@JRODAS1](https://community.hubspot.com/u/JRODAS1)\
**Post date:** [November 22, 2023, 10:58pm UTC](https://community.hubspot.com/t/api-assign-a-conversation-to-a-user/83958/6 "2023-11-22T22:58:13Z")

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Any update on this? I really need to be posible to assign a different user.