# Answering a Ticket via API

**URL:** <https://community.hubspot.com/t/answering-a-ticket-via-api/123557>\
**Category:** APIs & Integrations\
**Tags:** email\
**Created:** [January 9, 2025, 7:35am UTC](https://community.hubspot.com/t/answering-a-ticket-via-api/123557 "2025-01-09T07:35:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JBender1](https://avatars.discourse-cdn.com/v4/letter/j/9fc348/32.png) [@JBender1](https://community.hubspot.com/u/JBender1)\
**Post date:** [January 9, 2025, 7:35am UTC](https://community.hubspot.com/t/answering-a-ticket-via-api/123557/1 "2025-01-09T07:35:30Z")

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Hello all,

with my API integration it is possible the request a ticket. I’ve received it and i can update it i.e. with a note or close it.

However, is it possible to use the ticket endpoint “crm/v3/objects/tickets/{ticketID}” to somehow answer the ticket?

This means, i want to send a request via API and call a mail-sendout with hubspot to the receiver (ticket requester).

I am thankful for your help!

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 9, 2025, 5:14pm UTC](https://community.hubspot.com/t/answering-a-ticket-via-api/123557/2 "2025-01-09T17:14:21Z")

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Hi, @JBender1 👋 I don’t think you are missing an option. The Tickets API doesn’t have an ```reply``` endpoint. Have you looked into using the Conversations API and the [Send Message to Thread](https://developers.hubspot.com/docs/guides/api/conversations/inbox-and-messages#send-messages-to-threads) endpoint? To reply to the conversation associated with a Ticket.

Talk soon! — Jaycee

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**Author:** ![SteveHTM](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stevehtm/32/22074_2.png) [@SteveHTM](https://community.hubspot.com/u/SteveHTM)\
**Post date:** [January 9, 2025, 7:42pm UTC](https://community.hubspot.com/t/answering-a-ticket-via-api/123557/3 "2025-01-09T19:42:52Z")

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@JBender1 - or add an email or cqll engagment? And if you need to close the ticket, you can update it’s status.

Steve