Android App Bug: Search in "import from contact" freeze the app

Marketing & Content Hub Productivity Tools
1

When I click “import from contact” button the app open the list of my contacts. It takes about 50 seconds for 3000 contacts to open the list.

When I try to search for a contact the freeze.

Hubspot app version: 1.7.728

Phone model: Redmi 4x

Android version: 7.1.2

MIUI Global 9.6.5.0

2

Hi @breezeight,

Are you still experiencing this issue? If so, can you please send along a video of what you are experiencing so that I can investigate this matter further?

Thanks,
Jenny

3

@jennysowyrda How can I send you the video?

4

Hi @breezeight,

You can email it to community@hubspot.com.

Thanks,

Jenny

5

Hi @jennysowyrda I’ve sent the video, the email subject is “Video for issue: Android App Bug: Search in “import from contact” freeze the app”. It’s a little bit long because the app takes more than 30 seconds to open the contact list.

6

Hey @breezeight,

It doesn’t look like the email came through, do you mind resending it?

Thanks,
Jenny

7

@jennysowyrda just sent again

8

Thank you @breezeight!

I am reaching out to the Support team regarding this issue and will reach out once I have more information or next steps.

Thank you,
Jenny

9

Hi @breezeight,

Can you please try updating your app to version 1.7.898 and see if the issue is resolved?

Thanks,
Jenny

10

It’s working now! Loading the list of contacts is still slow but faster than before.

11

The trouble is that emails despatched thru cellular app aren’t being tracked, even to e mail addresses that are tracked whilst sent from PC/laptop and for which notifications are being obtained on both PC for apkin addition to the cellular tool.