# An error occurred while associating that contact

**URL:** <https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154>\
**Category:** Sales Email\
**Created:** [June 30, 2022, 7:42pm UTC](https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154 "2022-06-30T19:42:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JBernath](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@JBernath](https://community.hubspot.com/u/JBernath)\
**Post date:** [June 30, 2022, 7:42pm UTC](https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154/1 "2022-06-30T19:42:35Z")

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Error Code: ASSOCIATE\_CONTACT\_FAILED

I’ve received thias error several times and not sure why. Can anyone please help?

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [June 30, 2022, 8:43pm UTC](https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154/2 "2022-06-30T20:43:31Z")

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Hi @JBernath - could you share a few details? Was this in an import? Or a workflow? Or was this a manual attempt to associate? Thanks!

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**Author:** ![JBernath](https://avatars.discourse-cdn.com/v4/letter/j/d2c977/32.png) [@JBernath](https://community.hubspot.com/u/JBernath)\
**Post date:** [July 1, 2022, 12:33pm UTC](https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154/3 "2022-07-01T12:33:39Z")

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Hi Dan,

It was a manual attemp to associate.

Jeff

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [July 1, 2022, 12:56pm UTC](https://community.hubspot.com/t/an-error-occurred-while-associating-that-contact/60154/4 "2022-07-01T12:56:01Z")

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Gotcha, Jeff. So this probably sounds really silly and basic, but sometimes I’ve found hiccups in the HubSpot system. Have you signed out, cleared your cache, and signed back in to retry it?

Also, do you have the HubSpot Support (Help) button in the bottom right of your portal? Their technical support is really helpful.

If it’s still not working, come back and maybe someone else has seen the error and has a solution. Cheers!