Hey everyone, Aloware team here! Wanted to share something we recently launched that came up a lot in conversations with HubSpot users.
The outbound side was always covered, click to call, logging to the record, done. But inbound was a different story. When a customer called in, reps had to jump to a separate phone app, handle the call there, and then come back to HubSpot to log everything manually. A lot of data got lost in that gap.
We built the Aloware CTI for HubSpot to close that loop. Inbound calls now ring directly inside HubSpot, from the same dialer interface reps already use for outbound. No tab switching, no separate app. Agents can also transfer calls, put them on hold, park a call to take another one, and drop voicemails all without leaving the CRM. Everything logs automatically when the call wraps up.
One thing worth mentioning: the CTI app works alongside your existing Aloware integration, so switching to it is completely risk-free. If anyone wants to revert, it’s two clicks.
We’re listed on the HubSpot App Marketplace if you want to check it out. Happy to answer any questions!