# Allow workflow re-enrolment for property changes **URL:** \ **Category:** HubSpot Ideas\ **Tags:** workflows\ **Created:** [July 20, 2026, 1:24pm UTC](https://community.hubspot.com/t/allow-workflow-re-enrolment-for-property-changes/153524 "2026-07-20T13:24:30Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![BCox9](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@BCox9](https://community.hubspot.com/u/BCox9)\ **Post date:** [July 20, 2026, 1:24pm UTC](https://community.hubspot.com/t/allow-workflow-re-enrolment-for-property-changes/153524/1 "2026-07-20T13:24:31Z")
It would be great if re-enrolments could match the whole refinement criteria when there’s a condition of a property update date. For example, I have created a workflow whereby when a support ticket is in the status ‘Awaiting customer’ and the customer then replies, the status changes to ‘Waiting on us’. The conditions are: - Pipeline is support pipeline - Ticket status is ‘Awaiting customer’ - Last customer reply date was updated after date entered ‘Awaiting customer’ If chosen these condition because there’s no built-in one. ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/8/18960f762cb3e829636e8dbd86acf37c2bef9ab8.png) Should we reply to the ticket and change it back to ‘Awaiting customer’, the ticket won’t re-enrol because of that last condition. ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/f/5f229ceff121019aee0c7374be76f24435ce1374.png) If a ticket can enrol once on this refinement criteria, why is it not possible to re-enrol it on the same conditions? Please may Hubspot consider implementing this? I have tried adding in a delay, but the delay criteria isn’t in-depth enough. And the built-in workflow in the pipeline automation reopens **all** tickets from a contact if they reply to any email, even threads not associated with a ticket, and this workflow can’t be changed at all. ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/b/bbc408290148228724f8f4331430c1ad75fd87fb.png)