We have CS reps with Hubspot Service seats. These seats allow them to use the ticketing tool.
We also want our CS reps to be able to use Sequences to push inside sales initatives.
We are not able to measure link Clicks by Emails because the CS reps have Service Seats and this license doesn’t allow us to track link clicks.
This feature would allow us to do better A/B testing for our very targeted customer facing campaigns.
Adding on to JMoore75, our Success reps have access to all other template/ sequencing / email tracking tools, open tracking, reply tracking, and other interactions to track their interactions with current customers. Click tracking would extend that capability to know if customers are interacting with assets or engaging with outreach. With Success having access to all other template and sequence tools, restricting click tracking to just sales feels like an arbitrary difference between Success / Service access to email tracking, and Sales access to email tracking.