Agreed on this.
I certainly understand the rationale to reduce errors, but this is important for associating contacts.
We have a client who has 4-5 people send out of marketing@company.com . When they send in support requests, the ticket record is only associated with the one contact associated with the email.
Is there any way to use the technology that analyzes & pulls phone/address info out of the email to rotate through contacts who have the shared email?
Ex: is a shared email, find name & phone, bounce that against data existing in the CRM, associate the most-likely contact.
That’s not nearly as clean as ‘associate the email’ but it’s worth asking for a solution to the current process of ‘disassociate wrong contact, copy/paste correct contact email to associate the right contact’ a couple times a day.