I didn’t even realize this was a real issue until we ran into it today. I just assumed that everyone had their own email addresses, BUT could be included in a distribution/shared email address. So, i would create “real” contact records for the singular email addresses & then a generic shared contact record for the distriution email address. Well now, we finally ran into a customer where their employees really do not own their own email addresses and just share one address. As a data person, that is a CRAZY concept to me lol but now we’re just trying to find a resolution.