(Allow to) Send more than one DOI (Double Opt In) Email
Think about this case: A user submit a form and recieves an DOI Mai. He does NOT confirm the email in this case. Later, he visits our website again and fills out another (or the same) form AGAIN. What happens? Nothing, because he had not confirmed the first opt in mail before. But maybe heinterested in confirming his mail now, because he has other intentions to submit the form. We lost this user and potential client forever.
So it should be possible to (automatically) send more than one DOI Mail (e.g. after a period of time or if the user fills out another form).
Opt In Reminder Mails
A user recieved an Opt In Mail and did not confirm his identity - e.g. because he forgot it or does not find the time to confirm). From our perspective it make sense to send him a (final and unique) SECOND DOI MAIL after a period of time. I think this DOI Email Reminder will increase our Opt In Rate elementary. Using an email workflow is not possible, because the user did not give us permission to send him marketing emails.
Both features seem to be gdpr conform and could work within the EU.
we are currently facing the same problem. A contact has not reacted to the first DOI but then decides to download a Case Study some time later. The user doesn’t recieve the Download Mail because he is not opted in, nor does he get another DOI-Mail or any information whatsoever. For the user, it seems like something on the website doesn’t work. Conclusion → we lose this user, who might me a potential lead or customer forever.
Hi, we have the same issue. We lose a lot of potential leads because they dont confirm. Has anyone found a time effective solution (maybe creating a dynamic list of non-confirmers and twice a week sending the DOI Mail to the new members of the list) ?
we are facing the same issue: we provide Whitepapers and brochures about our business. So customer submits form > needs to confirm double opt in > receives email with the promised content. However, when the customer doesn´t click the doi, we have no further means of communicating. He will be disappointed. He might fill out the form again > this time no doi sent, so more disappointment. How can I set up a reminder doi mail to explain, he will only receive content from us if opted in?
(Sending this initial info without forcing a marketing opt in is another issue for another ticket… ).
So unfortunately I have to agree with your painpoints, specksie.
I second this. It would be nice to have the ability to send a second double opt-in email automatically without having to manually go into each contact record to send.
This is serious. The current Double opt-in process is quite useless without the ability to send reminder emails for the very same reason as described in the original description. Any updates on this @hubspot?
I agree that the ability to send a second (or possibly more) DOI email is critical to getting a contact to comply.
The example provided above regarding assets is the same potential issue we are facing…we have a client that wants to turn on DOI in HubSpot, but we are investigating how this will impact interactions with new marketing contacts going forward before we turn it on.
The workaround we are suggesting regarding assets is to have a Thank You page that the visitor gets sent to once they complete the form so they can access the asset immediately. It isn’t ideal, because some people do just want to get the email with the asset and view it in depth later. But so far, this seems to be the only way to get a white paper or guide to a contact who has expressed direct interest in receiving it.
I currently don’t have a workaround regarding other marketing efforts that someone would want to be a part of, such as a webinar or event if they do not open and click the DOI email they receive.
Sad. 6 years and nothing happend! In detail much more sad because the function was already implemented within the “private content”, so a copy&paste of the function or its concept would minimize the implementation effort enormous too.
Deactivating the DOI is not a real option for us, because the effort for the topics afterwards is too large
I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We recognize this is a long-standing pain point for many, and I can confirm we are currently exploring how we can best support it—among other improvements to the existing double opt-in experience. Any news about this particular feature request will be relayed on this thread, so stay tuned.
Hi everyone!
I’m Hallie, a Program Manager on the CXM Team. Our product team has confirmed that this isn’t on the roadmap right now, so we’re marking it as ‘Not Currently Planned’ for the time being. Please keep sharing your feedback, because it really helps us understand what matters most. If anything changes, we’ll be sure to communicate updates here.
Thanks so much for your understanding
Hi everryone,
I am also looking for a solution to the inflexible double opt-in setup. The previous posts have summed up the problem very well.
I would also like to emphasize once again and reiterate that we are losing potential customers forever. Due to the lack of a reminder function, our reach is probably 20% smaller than it should be. This is directly attributable to this technical weakness.
I would like to understand why this important point has been removed from the roadmap again.
Hubspot was developed for marketing purposes, but we can’t use it for marketing purposes to generate leads. And this request is so important for every marketing purpose and its still unresolved till 2019!
We have so many formulars within our website to generate contacts, catch them with downloadable content, providing them a newsletter and more to generate leads and we are not able to convert them! We are loosing actually more than 80% of our requests because they never get a double-opt in mail or they can’t find it anymore or they ignored it the first time and we are not able to contact them in any way. We get only a lots of error notifications within the Workflows that they didnt received an email because they have no double-opt-in state.
Our marketing team is actually in research for other tools and to quit with hubspot completly, independently of all the nice features around other parts hubspot is providing. But if the first step within a marketing process (trigger the new contact to activate double-opt in till he activated it) isnt working, the rest is not working anymore. They found several other marketing systems/tools where this didn’t happen and I can’t explain why this system especially developed for marketing activities didn’t have that.
As a developer by my self, I can’t accept that this very very easy implementation is still not in the roadmap. It took only 2-3 hours to develop this feature behind the scenes. Why?
Simply send a first mail, wait for 2 days and if the state is not active → resend the mail. wait 2 days, proof the state and resend the mail. wait 2 days, proof and resend the mail. wait 2 days, proof and resend the mail. wait 2 days, proof and resend the mail. wait 2 days, proof and resend the mail … … … … … …
The contact will react to that mail some day. If not…resend the mail
→ it’s so easy ti implement like its sound. these are only 10-15 lines of code!
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