Allowing this would allow us to create support tickets off of our phone calls. I have spent more than 2 days trying to figure out how to make this happen. I have been in touch with hubspot support as well as the support team for our phone provider. There is no workaround that will make it easy to create a ticket off of a contact if we talk to them more than one time (there is a workflow that will allow us to create one ticket, but that is it). This would be so valuable. So valuable in fact that we may have to shop other software if you don’t offer it.