We use HubSpot Payment Links to sell the same product across multiple calendar years (e.g., 2023, 2024, 2025 versions of the same offering). Our buyers often want to purchase just one year, or multiple years at once.
To make this easy, we’ve historically set up a single Payment Link with multiple line items representing each year of the product, and configured all of those line items as optional. The buyer lands on one checkout page and simply selects the year(s) that apply to them. This has worked great for us for years and is a very clean buyer experience.
Recently, we started running into a new limitation: when all line items in a Payment Link are optional, the default total is $0.00. HubSpot now blocks us from editing or creating these links because the “default” purchase amount is below the $0.50 minimum required for credit card or ACH payments.
We fully understand and agree with the rule that there must be at least $0.50 due at checkout for a payment to process via card/ACH. The issue is when this rule is enforced:
- Previously, we could create a Payment Link where the initial total was $0.00, and card/ACH were valid as soon as the buyer selected one or more optional items.
- Now, the system appears to enforce the $0.50 minimum at link configuration time, based on the default (all-optional) state, which blocks a valid buyer flow.
From a buyer’s perspective, this is a very common and reasonable pattern: “Select one or more options from this list and pay.” Forcing us to add a “fake” mandatory base fee—just to satisfy the configuration-time minimum—creates confusion for customers and doesn’t reflect our real pricing model.
Request
Please allow Payment Links where:
- All line items can be optional (so the default total is $0.00), and
- The $0.50 minimum is enforced at the actual checkout/submit step, based on what the buyer has selected.
In other words, the system should only require ≥ $0.50 at the time of payment, not at link configuration time when no optional items have been selected yet.
This change would:
- Restore a previously working pattern that we and likely many others rely on.
- Support very common use cases like multi-year products, event options, add-ons, or bundles where the buyer chooses one or more items on a single checkout page.
- Maintain the important $0.50 minimum at the moment of actual payment, which we agree is necessary for card/ACH processing.
Thank you for considering this request. This behavior is currently a blocker for us and impacts how we sell our multi-year offerings through HubSpot Payments.