# Allow for private knowledge base articles

**URL:** <https://community.hubspot.com/t/allow-for-private-knowledge-base-articles/9090>\
**Category:** HubSpot Ideas\
**Tags:** content\
**Created:** [June 7, 2018, 4:32pm UTC](https://community.hubspot.com/t/allow-for-private-knowledge-base-articles/9090 "2018-06-07T16:32:04Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![simonsmith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/simonsmith/32/13521_2.png) [@simonsmith](https://community.hubspot.com/u/simonsmith)\
**Post date:** [June 7, 2018, 4:32pm UTC](https://community.hubspot.com/t/allow-for-private-knowledge-base-articles/9090/1 "2018-06-07T16:32:04Z")

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While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that’s sensitive, and we want to have an article for reps on how to respond to the question. So, ideally:

- Enable a “Private” setting on knowledge base articles
- Only allow certain users (maybe admins) to toggle this off once it’s set
- Don’t show private articles in public knowledge base
- Don’t allow these articles to be searched through the chatbot interface or the knowledge base search box

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_[View the full topic](https://community.hubspot.com/t/allow-for-private-knowledge-base-articles/9090)._