The meeting buffer time function in Hubspot is severly flawed in how this was built. Here are the issues that make this a fairly useless tool for businesses with sales processes that are more nuanced or require more flexibility…
1 - We cannot set a separate buffer for before OR after a meeting … we are forced to set the same length of time before AND after a meeting, which significantly limits the amount of meetings our sales reps can have on their calendar. Every other major scheduling software offers this flexiblity of setting buffers either before or after a meeting, or both.
#2 - Even more maddening is that if you have a buffer set for one meeting type/calendar and a lead schedules a meeting for another meeting type/calendar, Hubspot will allow that person to set the meeting right up against the meeting with the buffer, essentailly ignoring the buffer. This is ridiculous. Calendly, Acuity, and practially every other appointment scheduling software WILL NOT allow a person to set a meeting that ignores the buffer of another meeting type/calendar. I was told that I need to set buffers for ALL MY MEETING TYPES/CALENDARS in order for a buffer to be applied to any one of them. This needs to be addressed so that the buffer time for a particular meeting type/calendar is acknowledged by any other meeting type/calendar. Otherwise, the buffer feature is pretty much useless.